James Dixon’s Blog

James Dixon’s thoughts on commercial open source and open source business intelligence

SalesForce needs a good CRM system

with 3 comments

Today I received some sales spam from SalesForce.com. Nothing unusual about that except that we are a customer of SalesForce.com.

It’s not a good demonstration of their product capabilities if the king of SaaS Customer Relationship Management can’t internally identify who their customer are. #Fail

SalesForce needs a better CRM system. Any suggestions?


Written by James

November 5, 2010 at 11:30 pm

Posted in Uncategorized

3 Responses

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  1. Check your user profile settings, on both the Salesforce community site and on your instance of Salesforce.com. Both have “opt in” configurations to receive various email blasts.

    I’ve signed up for just about every email list Salesforce.com has (they have several different lists targeted to different audiences: general users, administrators, AppExchange users, etc.) I find the mailings helpful, because they sometimes point out aspects of the platform that we’re not taking full advantage of or ways we can enhance our CRM tool.

    Of course, there’s always the possibility that this was just human error. Just because you have a CRM system that shows all of the outbound emails you’ve sent to customers or prospective leads doesn’t mean your CRM system will BLOCK your employees from mistakenly adding a wrong customer to a certain mass mail list.

    If it’s really bothersome, you certainly have the option to click the “opt out” list at the bottom of their email. That should effectively take you off future mailings.

    JP Seabury

    November 6, 2010 at 4:38 pm

    • Thanks for the info JP.

      I am not a SalesForce user, so I have no preferences to tweak.

      I assume that SalesForce purchased a list of emails to send their sales spam to. They just didn’t do a good job of scrubbing the list to remove emails going to the domains of their existing customers.



      November 6, 2010 at 4:44 pm

  2. Why would you use a proprietary closed systems like Salesforce as opposed to an open source one like Sugar or vtiger? If open source is good for BI, why not CRM?


    July 6, 2011 at 3:52 pm

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